Return & Refund Policy

Last updated: October 26, 2026

At Nerovia, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 90 days of receiving your order. To be eligible, the item must be in its original condition, with its original packaging and accessories, unless the product is defective or damaged.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue. We will work with you to find a suitable solution.

4. Return Shipping

Please contact our support team before returning any item to receive return instructions. Return shipping costs may apply unless the item is defective, damaged, or incorrect, or applicable law requires otherwise.

5. How to Request a Return

To start a return or request a refund, contact our customer support team with your order number and the reason for your request.

Please do not send items back before receiving return instructions.

6. Contact Us

If you have any questions about returns or refunds, please contact us neroviainfo@gmail.com through the contact page on our website.

Nerovia — Thank you for shopping with us.